Elite Facilities Maintenance PTY LTD Last updated: 7 April 2025
1. Our Commitment to Your Privacy
Elite Facilities Maintenance PTY LTD ("Elite FM") is committed to protecting your personal information. This policy explains how we collect, use, store and disclose your information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What Personal Information We Collect
We may collect the following information:
Name
Phone number
Email address
Postal or service address
Details of your service enquiry
We only collect information that is necessary to provide our services or respond to your enquiry.
3. How We Collect Your Information
We collect your information when you:
Submit an enquiry or contact form on our website
Call or email us directly
Book a service with us
Our website also automatically collects basic usage data such as your IP address, browser type and pages visited, to help us maintain and improve the site.
4. How We Use Your Information
We use your information to:
Respond to your enquiry and provide a quote
Schedule and carry out your service
Follow up after a job is completed
Send you relevant updates about our services (you can opt out at any time by contacting us)
Meet our legal and regulatory obligations
We will not use your information for any other purpose without your consent.
5. Who We Share Your Information With
We do not sell your personal information. We may share it with:
Subcontractors or technicians engaged to carry out your service
Business software providers who help us operate (such as scheduling or invoicing tools), who are bound by confidentiality
Government bodies or regulators where required by law
6. Storage & Security
Your information is stored securely. We take reasonable steps to protect it from misuse, loss, and unauthorised access. We retain your information only for as long as needed to deliver our services and meet legal requirements.
7. Accessing or Correcting Your Information
You have the right to request access to, or correction of, the personal information we hold about you. To make a request, contact us at:
[email protected] 02 6280 8017
We will respond within a reasonable time at no charge.
8. Complaints
If you have a concern about how we have handled your personal information, please contact us first and we will do our best to resolve it.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):
www.oaic.gov.au 1300 363 992
9. Changes to This Policy
We may update this policy from time to time. The current version will always be available on our website with the date it was last updated.
10. Contact Us
Elite Facilities Maintenance PTY LTD Unit 1/11 Bodalla Place, Fyshwick ACT 2609 02 6280 8017 [email protected] www.elitefm.net.au